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Product Warranty

Louvre Concepts warrants that all Louvre Concepts products comply with the requirements of the Consumer Guarantees Act 1993; specifically that products supplied and installed by Louvre Concepts will be free from manufacturing defects under normal use.

Louvre Concepts products come with a 5 year product warranty, in accordance with its standard warranties, in effect at date of delivery. That is provided the goods are genuine Louvre Concepts components, have been fabricated and installed by Louvre Concepts and used in accordance with recommendations given, including that the goods have been, or are being used for the purpose for which they were designed.

This limited warranty does not cover apparent defects caused by unfair wear and tear or abnormal use of the product, modification or alteration of the product, improper assembly or failures resulting from inadequate inspection and maintenance or extreme weather. Louvre Concepts may repair or replace at its option any portion of the subject product which proves to be defective under the terms of this warranty at no further cost to the original retail purchaser and is not transferable.

Purchaser Responsibilities

Be able to show that:

• the product defect or damage has occurred because of faulty products or workmanship.
• the product has been used expressly for its intended purpose.
• the product maintenance obligations have been fulfilled.
• they are the original purchaser.
• the claim is within the warranty period as set for the product.

Warranty by Product Category

Louvre roofs – 10 year structural warranty excluding major weather events or natural disasters

Automation & Components – 2 Years Product Warranty

Louvre Panel, Sliding Panel, blind, Components & Working Parts – 2 Years Product Warranty

Outdoor blind Fabric – 5 Years Product Warranty Powder coating – Duralloy or equivalent is the standard finish supplied unless stated otherwise and provides a warranty of 10 years and colour integrity of 7 years.

* Louvre Concepts shall be liable under this limited warranty only for the cost or at its option, the repair or replacement of defective products. All incidental or consequential damages which may arise including, but not limited to business losses, personal property damage and third party liabilities are hereby excluded. Also expressly excluded under this warranty is any material or product that may be included in the manufacture of the product covered by the warranty of another supplier.

Louvre Cleaning Guide

Periodic cleaning of your powder coated louvre system is essential to comply with warranties and to extend the life of the product. Over time the effects of the environment can accumulate and without proper cleaning, may cause damage to your louvre system. It is recommended your louvre system is cleaned every 6 months in normal applications, and more frequently (at least every 3 months) in areas with higher pollutants such as coastal, geothermal or industrial areas.

Cleaning your system is simple:

1. Spray the system with fresh water to remove any loose surface dirt

2. Mix a mild household detergent with warm water and use a sponge or soft brush to clean all surfaces. Note, do not use an abrasive brush or sponge as this may scratch the surface. Ensure no solvents or harsh chemicals are used

3. Spray the system thoroughly with fresh water to rinse off all detergent

4. For stubborn stains, only use recommended solvents on the area such as methylated spirits or isopropyl alcohol (IPA)

5. Clear gutters of debris including your house gutters, as these could overflow into your louvre system

6. Wipe surface of rain sensor (if fitted) Do not use: Turpentine, white spirits, thinners, citrus based cleaners or other aggressive solvents on powder coating. Do not rub powder coated surfaces excessively, especially metallic finishes.